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“To have happy customers, you need happy employees” is the credo of Arnaud Pelletier, former HR Manager at Villages Nature Paris, who was promoted to HR Manager at Pierre & Vacances France and Antilles following an internal opportunity. An expert in human resources for 25 years, 12 of them in tourism, Arnaud looks back on this inspiring promotion.
How I came to move internally and change jobs It happened out of the blue. In December 2022, the Group HR Director contacted me to offer me the job. I’d been HR Manager at Villages Nature Paris for 4 years and, despite my attachment to Center Parcs and its teams, I thought “why not? It’s a real vote of confidence and it’s also very rewarding to be approached internally for a job you’d never thought of. So I applied, and after talking to members of the CODIR, I made my decision for three reasons.
Firstly, I met people who were caring, good listeners, passionate and constructive. Secondly, I was presented with a business project in which people were at the centre. Finally, it was a significant career move, and if you’re going to move up, you might as well do it in a Group that you know and whose values you share.
The challenges of this experience
I’d say getting out of my comfort zone. I was leaving a team that I worked with on a daily basis and that I had partly built up. With this new position, I had to work with new colleagues, find my place and adapt without upsetting their balance. What’s more, it was also a question of occupying a similar but different position, because it involved a wider geographical area.
I really wanted to be the HR Director for the head office but also for the operations, so I didn’t just want to stay in Paris. I wanted and needed to be out in the field. In 8 months, I visited around twenty different residences in mainland France and the West Indies.
What my years of experience have taught me about professional life and myself
Above all, it’s essential to have fun, and even if you take your work seriously, you shouldn’t take yourself too seriously. I also think that you have to test, dare and take risks. In 2023, we created the post of HR community manager, to create links and build loyalty among the many seasonal workers in our Group. Abigail then joined us and we created pages dedicated to recruitment on our networks. I can’t wait to see what happens!
To me, “getting back to basics” means… ?
Doing simple things, sharing time with my loved ones and making the most of the present moment.
“We are developing a programme in our villages called Happy Family Makers, which aims to further improve service quality by training our staff. I spend a lot of time on it, it’s important.”
“Then I was asked to be an ambassador for the Group Foundation. I’d always wanted to be involved with an association, and now it was possible to do so in a corporate context.”
“I’m totally committed to my work, but I have the freedom to disconnect completely, and I can do so because I work with my teams and management in a framework of trust.”
“I have a great deal of freedom and autonomy to develop and manage the countries for which I’m responsible. […] What I like here is the team spirit. If you need support, you can count on your colleagues.”
“Although maeva is growing fast, we still operate like a small organisation: everyone knows everyone else, we work in close proximity and flexibly”
“In practical terms, we can’t do anything without our teams. So it’s very important to support your teams by being close to them and on the ground.”
“When I started here as a receptionist, I saw how the hotel worked at every level. […] The work of each and every one of us makes this site a success.”
“Bringing joy is what our job is all about. But what we do for these struggling families is very powerful.”
“Today, Mission Handicap is very active and very present in the company and thanks to it I feel protected, supported.”
