Our Strategy ReInvention

The world of tourism is evolving, and so are the expectations of our customers. We have moved into the era of the experiential and the meaningful. Traveling close to home to limit our carbon footprint, being with family in a preserved environment, getting back to basics, to nature: this authenticity and this proximity are now at the heart of holidaymakers’ plans.

Our fundamentals are already aligned with these aspirations: across Europe, we have exceptional brands and offerings aimed at a family, local and loyal guests. The Group therefore capitalizes on our strengths to respond to the structural shift in the tourism market. Our ‘ReInvention’ strategy is built on a new vision of local tourism, reinvented around three pillars: CSR, performance, and customer experience.

 

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In 2024, the Group is accelerating its growth momentum with ‘Beyond ReInvention,’ built around five value-creating pillars.

 

  • Acting for positive impact local tourism.
  • Investing in an immersive customer experience, based on innovative technology and an enhanced service culture.
  • Developing the network with a dominant asset-light share (management and franchise contracts).
  • Reducing our cost structure.
  • Making our brands autonomous and responsible growth pillars.

The tourism market is looking for meaning. We have the answers.

Today’s European holidaymakers are looking for authenticity.

For them, choosing a more ecological accommodation, a local destination, means opting for responsible vacations, a reduced carbon footprint and it also means supporting the dynamism of regions and territories.

Depending on their desires, destinations and seasons, we offer them, in Europe, all the experiences of a meaningful tourism.

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The tourism sector in figures

Source: World Travel & Tourism Council (WTTC)

Limit our environmental footprint

70%

of travelers want to have a positive impact on the economy and environment of the destinations they visit.

Create long-lasting memories

78%

of millennials prefer to enjoy experiences rather than material objects

How we reinvent local tourism
with a positive impact

We want to bring a reinvented, more sustainable, more experiential tourism to our customers. 

Our strategy is paying off: since the launch of our ‘ReInvention’ strategy in 2021 and its acceleration with ‘Beyond ReInvention’ in 2024, our performance has confirmed the relevance of this roadmap.

In 2024, the Group records robust performances and a fourth consecutive year of growth, with a return to net results.

We are back in sustainable profitability. Our financial structure is sound and strengthened, with refinanced debt, and we have gained in agility. The transformation of our management team goes hand in hand with our positioning: flexible, focused on our new challenges, our managers are responsible for the development of our 13,000 employees worldwide, all of whom are committed to their passion for their profession.

Finally, by committing ourselves to impact tourism, we place our responsibility approach at the heart of our brands, our services and our processes. In 2023, the Group’s carbon trajectory is validated by the international SBTi organization. That same year, the Group also became the first service-sector company to sign a 7-year “Fonds Chaleur” framework contract with Ademe* to improve the energy efficiency of our buildings and develop renewable energies.

Therefore, we encourage our teams and our clients to become players in this sustainable tourism. We are transforming ourselves in depth and contributing, as a leader, to the evolution of the tourism sector towards a more resilient model.

*French Environment and Energy Management Agency

Local tourism: an economic and eco-responsible asset

The study conducted by the Asterès think tank reveals that local tourism accounts for 57% of overnight stays and 42% of tourism revenues in France, while emitting five times less CO₂ per night than long-distance tourism. As a true driver of local economies, it generates €100 billion in revenue and supports 760,000 jobs.

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Keys to our Reinvention

To reinvent the customer experience, we activate several levers:

  • We are investing to upgrade and modernize our estates and residences.
  • We are developing our tourism portfolio in an ambitious and responsible way, with a dominant asset-light share.
  • Finally, we want to offer our customers much more than accommodation or stays, 100% experiential, memorable and local offers.

 

We are deploying this approach in our 4 tourism brands, Pierre & Vacances, Center Parcs, maeva and Adagio, while respecting the DNA of each of them and putting our teams at the heart of this transformation.

Discover the presentation of “Beyond Reivention”
pierre & vacances

Flats or houses with breathtaking views located in the heart of the most beautiful destinations in France and Spain, by the sea, in the mountains or in the countryside.

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Domains located in the heart of nature, cottages, indoor and outdoor leisure and relaxation facilities including the Aqua Muando, restaurants and shops.

A distribution and services platform specialised in holiday rentals: 50,000 rentals in campsites, villas and individual homes.

Aparthotels in the heart of major cities in Europe and the world, with hotel services for mid/long-term stays for business or leisure.des moyens et longs séjours, affaires ou loisirs.