For over 55 years, we have been creating shared happiness for authentic, positive impact experiences in Europe’s most beautiful destinations.
As a European player in local tourism, we are committed to helping everyone rediscover the essential in a preserved environment. Our business, which is close to the regions, involves relationships of trust with all our stakeholders.
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My experience as an ambassador of the Foundation for Families When, in 2021, the Foundation set up a network of employee ambassadors, the project manager first contacted my operational manager to find a volunteer at Center Parcs in the Netherlands and as I was very enthusiastic about taking part in this project, I finally took on the role!
What is my mission? Leading the entire process of selecting associations: at the call for projects stage, I mobilized employees through our internal newsletter and presented the program to all our Center Parcs site managers in the Netherlands. Then I worked with the Foundation to analyze the submissions of the associations that applied, according to specific criteria, and came up with a short list of three associations. After that, I mobilized the employees to vote and choose the association that would be supported.
The one they selected helps families whose children are suffering from a rare disease. Our contribution consists of offering stays in our Center Parcs villages to allow these families to take a break and share their experiences. My role is to work with the villages to make these stays possible and even to bring the service providers on board, by convincing them to offer a dinner, for example.
Basically, it’s a collective adventure: everyone is an ambassador! This experience brought me a lot. It changed the way I look at the world and developed my organizational and influencing skills (I have to convince and involve everyone!). It has also taught me to manage the expectations of each and every one, to confront the disappointment of the associations because unfortunately we can’t support all of them.
To me, “getting back to basics” means… ? Going to work every morning with a smile. Bringing joy is what our job is all about. But what we do for these families in difficulty is very strong, it is a light in their lives and that is where we shine.
“We are developing a programme in our villages called Happy Family Makers, which aims to further improve service quality by training our staff. I spend a lot of time on it, it’s important.”
“Then I was asked to be an ambassador for the Group Foundation. I’d always wanted to be involved with an association, and now it was possible to do so in a corporate context.”
“I’m totally committed to my work, but I have the freedom to disconnect completely, and I can do so because I work with my teams and management in a framework of trust.”
“It’s a real vote of confidence and it’s also very rewarding to be approached internally for a job you’d never thought of.”
“I have a great deal of freedom and autonomy to develop and manage the countries for which I’m responsible. […] What I like here is the team spirit. If you need support, you can count on your colleagues.”
“Although maeva is growing fast, we still operate like a small organisation: everyone knows everyone else, we work in close proximity and flexibly”
“In practical terms, we can’t do anything without our teams. So it’s very important to support your teams by being close to them and on the ground.”
“When I started here as a receptionist, I saw how the hotel worked at every level. […] The work of each and every one of us makes this site a success.”
“Today, Mission Handicap is very active and very present in the company and thanks to it I feel protected, supported.”
